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Our Email Is Shop@mdmapillsonline.com
Please be advised, emails are frequently bounced, deleted and the majority of them land in junk mail.
It takes up to 24-72 hours for us to respond if we even receive your email at all.
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Shipping & Delivery
We understand the importance of privacy and timely deliveries. Here’s all you need to know about our discreet shipping and delivery process:
1. Discreet Shipping
To maintain privacy, all orders are shipped in plain, unmarked packaging. Our packages do not include company logos or identifying information, ensuring a fully discreet experience from shipment to delivery.
2. Processing Time
- Orders placed before 4pm are typically processed the same day.
- Orders received after this time are processed the next business day.
- We aim to fulfill and ship all orders within [1-3] business days.
3. Shipping Options
We offer a variety of shipping options to suit your needs:
- US, CA & Mexico: 1 – 3 Days
- UK & Europe: 3 – 6 Days
- South America: 5 – 10 Days
- Asia & Australia: 7 – 15 Days
- Middle East: 10 – 21 Days
Shipping times are estimated and may vary based on location and carrier service availability.
4. Tracking Information
Once your order has shipped, we’ll send an email with tracking details so you can monitor the progress of your shipment.
5. Delivery
All deliveries are handled by reputable carriers such as Usps to ensure timely and reliable service. If you have specific delivery instructions, please include them in your order notes, and we’ll do our best to accommodate.
6. International Orders
For international orders, please allow additional time for delivery. Duties, taxes, or customs fees may apply depending on the destination country and are the responsibility of the recipient.
7. Lost or Delayed Packages
If your package is delayed or hasn’t arrived within the expected time frame, please reach out to our customer service team at shop@mdmapillsonline.com We’ll work with you and our carrier partners to resolve any issues promptly.